The questions Wake County families ask us most often. If yours is not below, send a quote request — Tanesha or Brandon will reply within one business hour.
Are you a moving company or a broker?
A moving company. We hold the trucks, the W-2 crew, and the NC HHG + USDOT/MC operating authority ourselves. We do not subcontract your move to a broker chain. The crew that shows up on move day is on our payroll.
How long have you been moving Wake County families?
Since 2014. Twelve seasons of local + long-distance moves out of our 4801 Glenwood Ave office in Raleigh.
Do you hold operating authority and insurance?
Yes. We carry NC HHG registration for intrastate moves and our own USDOT + MC operating authority for long-distance interstate work. Every move includes minimum $1M cargo liability coverage. Full Value Protection is available as a paid upgrade for fragile or high-value shipments.
How does pricing work?
Flat-rate, in writing. Priya (our estimator) builds your quote from inventory + access + add-ons. Whatever is on the written quote is what you pay at delivery — no hourly traps, no fuel surcharge added at the end, no rebill.
How many quotes will I get?
One — from us. We do not fan your phone number out to a dozen brokers. You get a single written flat-rate quote with line items, the move details we used to build it, and Brandon' signature on the binding rate.
What does it cost to get a quote?
Nothing. Quotes are free, in writing, with no obligation. Submit the form on any page on this site and we get back within one business hour.
Will you ask for a deposit?
We take a small refundable hold to lock your date — typically $100-$200. If any mover asks for more than 20% upfront on a residential move, that's an FMCSA red flag — we don't. Brandon explains our deposit terms before you book.
What kinds of moves do you handle?
Local Wake County moves, intrastate North Carolina moves (Richmond, Washington DC, Norfolk), long-distance out of Raleigh NC to anywhere in the Southeast. We also handle specialty items: piano + organ moves, gun safes, antiques, fine art. Apartment moves with COI are routine.
Is the crew on your payroll?
Yes. All movers are W-2 full-time, background-checked, paid by us. No day-labor staffing companies, no subcontracted crews from out of town. Jamal Robinson runs the local Wake County crew, Kyle McAllister runs the long-distance interstate team.
What about packing materials?
Available as a paid add-on. Our full-pack option includes boxes, tape, paper, bubble wrap, and crew time to pack and load. If you pack yourself we still wrap furniture in pads + stretch wrap at no extra cost.
Can you provide a Certificate of Insurance (COI)?
Yes, same-day. Most apartment buildings, HOAs, and commercial properties require a COI before move-in. Send your building manager's contact to Tanesha and we'll email it over the same business day.
Do you do same-day or next-day moves?
When we have crew capacity, yes — Tuesday and Wednesday are usually the open days. Call (888) 711-4778 for last-minute requests and Tanesha will tell you what's open.
What if something gets damaged?
Open the claim with us same-day if possible. Standard cargo coverage is $0.60/lb under federal default for interstate moves; Full Value Protection (paid upgrade) covers declared value. We handle claims directly — no broker in between, no 'not our crew' runaround.